Store Policies

Returns:
Every item in our store comes with a 100% satisfaction guarantee. If you are not completely satisfied with your order within 15 days of it's arrival, we'll refund your money (less shipping & handling charges) or exchange it for another item. Simply contact customer service through our customer service page for return authorization.

If we made a mistake on your order, your return surface shipping will be reimbursed.

The returns department requests that we allow 1-2 weeks turn around time for the issuance of credit or for the shipping of an exchange.

For your protection, please insure the package for its full value. COD's are not accepted.


Privacy: 
We are firmly committed to your privacy and the protection of your information. Security measures are in place to protect against misuse of data in our system. We will never share, sell, or rent personal information to anyone without your consent. Information submitted to us is only available to NorCross Marine Products employees managing this information.


Security: 
Please shop with confidence knowing that norchill.com is armed with the best security guards in the business. This site uses Secure Socket Layer (SSL), also known as secure order protection, secure certificate or digital certificate. Developed by Netscape, SSL is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of credit card data and consumer information.
 
If your web browser displays a message during checkout stating that non-secure content has been blocked, don't worry this is normal if your browser is set to high security. You can either ignore the blocked content (recommended) or you can adjust the security settings in your browser to display "Mixed Content".

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